Refund policy

Sales, Shipping and Refunds

ALL SALES ARE FINAL. We do not accept returns or exchanges. 

Domestic Shipping

We offer Free USA Shipping to all continental states for orders over $20. Most orders to Hawaii and Alaska also qualify for Free shipping.  Please note: not all U.S. territories may be included with the free shipping offer. All items are packaged and shipped via USPS or UPS and are fully insured. We do everything in our power to ensure your items are wrapped carefully and with proper packing material. 

In the unfortunate scenario your item should arrive damaged, PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL and notify us immediately at info@unearthedstore.com. Failure to notify us within 48 hours of delivery of your damaged item will compromise your ability to qualify for a refund. 

International Shipping

Please contact us for an accurate quote on international shipping. You may also place an order internationally with a delivery address located within the USA such as to a friend or relative or a mail / freight forwarding service.

Please note:

• All customs, duties, taxes, fees, and additional charges levied by the postal service or customs due upon receipt are the sole responsibility of the buyer.
  
  
• Ensure your shipping address is 100% accurate and a local phone number is provided. We ship only to the address verified during checkout.
  
  
• If a package is returned to us due to an incorrect or insufficient address, or because the package was left unclaimed or refused at customs, the shipping costs are non-refundable. If the package is returned to us by the courier, a refund may be issued for the cost of the original item only (not the shipping costs), and only if they the items are returned in their original and undamaged condition.

Damage to Order During Shipment

In the unfortunate scenario your item should arrive damaged, PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL and notify us immediately at info@unearthedstore.com. Failure to notify us within 48 hours upon delivery of your damaged item will compromise your ability to qualify for a refund. 

Unclaimed / Undeliverable Shipments

Customers are responsible for tracking their packages using the information provided via email upon shipment. If you did not receive an email in your inbox, please check your spam or junk folder. We send emails with tracking information with all orders once they ship.

If a package is held at a local post office, distribution center, or other such facility, it is the sole responsibility of the customer to retrieve the item within the couriers designated time frame.

While we offer Free USA Shipping on orders over $20, please note that 'Free Shipping' means that we absorb the upfront cost of postage to deliver the item to you at the address entered at check out only one time. 

If a shipment is returned to our facility because it was: unclaimed at your local post office or distribution facility; ignored; refused; or if delivery was unsuccessful due to an incorrect or insufficient address provided at checkout, the complimentary shipping offer becomes void.

Because our shipping costs are completely non-recoverable once a package has been dispatched, orders returned under the circumstances listed above will be issued a refund MINUS a $20 restocking and shipping recovery fee.

Original shipping costs (even if advertised as "Free Shipping" at checkout) are non-refundable if the delivery failure was due to customer non-responsiveness, if an item was unclaimed at the postal or distribution facility, ignored, refused, or undeliverable. 

Refunds (if applicable)

In the unfortunate scenario your item(s) should arrive damaged, you must notify us via email at info@unearthedstore.com within 48 hours of receiving your package. Failure to notify us within 48 hours of delivery of your item may compromise your ability to qualify for a refund. PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL. We may request photographic evidence of your package, the packing materials, the interior and exterior of the box, and all damaged items. 

Depending on the condition of your items, a determination will then be made regarding whether or not the damaged items need to be returned to us. If so determined, all damaged items and ALL original packaging material should be sent to Unearthed, LLC 305 South Ridge Street Unit 2508 Breckenridge, CO 80424 USA. 

You must use a trackable shipping service for any returned items. Otherwise we cannot guarantee that we will receive your returned item and therefore will be unable to issue you a refund.

Once your damaged item is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment provider as it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@unearthedstore.com