Frequently Asked Questions / Policies
Are the pictures shown the actual piece I'm buying or just a stock photo?
If you see a photo of an item, that is the actual item you will receive upon purchasing. We do not use stock photos, what you see is what you get! We try to capture an accurate representation of the color of each piece. Although your device's screen may change the color/shade slightly, we guarantee they will look even more fabulous in person because pictures can only do these beauties so much justice :)
Do you offer Returns / Exchanges?
We do not accept returns or exchanges. All sales are final. In the unfortunate scenario that your item should arrive damaged, please keep all packaging and contents. Contact us immediately at firstname.lastname@example.org
Why Does My Stone/Jewelry/Fossil Have Cracks and Imperfections?
Just like humans, no stone is perfect. It is very common to have natural cracks, imperfections, etc. in stones and fossils. This does not mean that the item is damaged or something is “wrong” with it. Internal fractures happen in crystals all the time. Remember these specimens have undergone intense pressure inside the earth over thousands or millions of years. Many times these imperfections give the stone more character, just like us!
Do you ship internationally?
Yes! Please note, if the shipment is outside of the US that you (the customer) are responsible for all taxes, duties, exchange rates and customs fees imposed by your country of residence. Unearthed is not responsible for any packages held up by international customs agencies and it is your responsibility to be aware of your country of residences' laws regarding USA imports. All of our USA customers will receive free priority mail shipping.
How do I take care of my crystals and fossils?
Check out our Crystal Care 101 page for more information on how to care for and clean your crystals and fossils!
How do I take care of my jewelry?
To help ensure your jewelry stays fabulous for years to come, it is best to remove it before showering/swimming. The more exposure to water and chemicals, the quicker the metal will tarnish, and the higher the likelihood that the stones could become damaged. Never wear your jewelry in a hot tub. The exposure to high heat and chemicals could seriously damage the stones.
When putting on or removing your jewelry, try to do it over a carpeted floor, rug or other soft surface. A drop from counter height onto a tile or wood floor could cause the stone to crack, so be careful out there!
How Should I Handle My Crystals?
It is best to handle the crystals like you would a small bird. Some of these items are delicate and should be treated as such. Avoid poking at the crystals directly, as this could loosen them from the rock matrix and cause them to fall off the specimen. When picking up, always attempt to gently grab from the sides of the specimen, then place it in the palm of your hand and cradle to examine. For the more delicate mineral specimens, try handling over a bed or soft surface just in case you have a butterfingers moment!
What Dictates the Prices of Stones?
There are many different factors that determine the price of a stone. Most often, it is the rarity of an item that will cause it to be more expensive than another. Size doesn’t always count, and neither does its age. Some fossils are millions of years old but are fairly abundant so can be sold at a lower price because they are more common. Color, clarity, crystal shape, and even sometimes the mine where it came from can dictate a stones price.
I want to rockhound but don't know where to start!
We all have to start somewhere! Check out our Beginner's Guide to Rockhounding page for ideas on how to get started :)
What are the LIVE sale rules?
Do you offer payment plans?
We typically do not offer payment plans. However, if you are a previous customer and have contacted email@example.com requesting a payment plan, we may approve you. If approved, your payment will be divided into 4 equal payments. Your first payment is due immediately. The remaining payments are to be completed within 6 weeks from the sale date. If you are past due on any plans you will not be permitted payment plans in the future. If you completely fail to pay your entire plan within 8 weeks of the sale date, any payments that have been made will not be refunded and your order will be forfeited. You will not be mailed your order.