FAQ's

Frequently Asked Questions

How do I take care of my crystals and fossils?

Some of our rocks are millions of years old, they made an incredible journey from inside the earth to your home. Now what? In order to keep these beauties looking spectacular, it is best to keep your crystals out of direct sunlight.

Light Exposure

Nearly all crystals naturally grew in dark environments deep inside the earth. Long exposure to sunlight can cause your crystals to fade in color. Just as your hair may lighten in the time you spend soaking up the sun, so will the crystals color.

Cleaning

Cleaning your crystals is best done with an air duster which is available at most stores. The same as you would clean a keyboard, hold the air canister approximately 6” away from your crystals, and in a light sweeping motion, blow air over your crystals.

Some crystals are hardier than others. For example, quartz/amethyst and agate can typically be cleaned by running under cool water, or wiping with a soft cloth. However, other crystals require a gentler approach. For example: vanadinite would be best cleaned with an air canister. If you are unsure, feel free to reach out to us at info@unearthedstore.com! We would be happy to answer your questions in regards to cleaning and handling your items.

How do I take care of my jewelry?

To help ensure your jewelry stays fabulous for years to come, it is best to remove it before showering/swimming. The more exposure to water and chemicals, the quicker the metal will tarnish, and the higher the likelihood that the stones could become damaged. Never wear your jewelry in a hot tub. The exposure to high heat and chemicals could seriously damage the stones.

When putting on or removing your jewelry, try to do it over a carpeted floor, rug or other soft surface. A drop from counter height onto a tile or wood floor could cause the stone to crack, so be careful out there!

How Should I Handle My Crystals?

It is best to handle the crystals like you would a small bird. Some of these items are delicate and should be treated as such. Avoid poking at the crystals directly, as this could loosen them from the rock matrix and cause them to fall off the specimen. When picking up, always attempt to gently grab from the sides of the specimen, then place it in the palm of your hand and cradle to examine. For the more delicate mineral specimens, try handling over a bed or soft surface just in case you have a butterfingers moment!

What Dictates the Prices of Stones?

There are many different factors that determine the price of a stone. Most often, it is the rarity of an item that will cause it to be more expensive than another. Size doesn’t always count, and neither does it’s age. Some fossils are millions of years old but are fairly abundant so can be sold at a lower price because they are more common. Color, clarity, crystal shape, and even sometimes the mine where it came from can dictate a stones price.

Why Does My Stone/Jewelry Fossil Have Cracks and Imperfections?

Just like humans, no stone is perfect. It is very common to have natural cracks, imperfections, etc. in stones and fossils. This does not mean that the item is damaged or something is “wrong” with it. Internal fractures happen in crystals all the time. Remember these specimens have undergone intense pressure inside the earth over thousands or millions of years. Many times these imperfections give the stone more character, just like us!

Returns / Exchanges

At this time we do not accept returns or exchanges. If your item arrives damaged, please contact us within 5 business days to get the issue resolved. 

Do You Ship Outside of the U.S.A.?

Please contact us at info@unearthedstore.com for questions regarding international shipments.