Frequently Asked Questions (FAQ's)
Do you offer Returns / Exchanges?
We do not accept returns or exchanges. All sales are final. In the unfortunate scenario that your item should arrive damaged, please keep all packaging and contents. Contact us immediately at firstname.lastname@example.org. Additional information can be found here.
Are the pictures shown the actual piece I'm buying or just a stock photo?
If you see a photo of an item, that is the actual item you will receive upon purchasing. We do not use stock photos! We try to capture an accurate representation of the color of each piece. Although your device's screen may change the color/shade slightly, we guarantee they will look even more fabulous in person because pictures can only do these beauties so much justice :)
Why Does My Crystal/Jewelry/Fossil Have Cracks and Imperfections?
Just like humans, no stone is perfect. It is very common to have natural cracks, imperfections, etc. in stones and fossils. This does not mean that the item is damaged or something is “wrong” with it. Internal fractures happen in crystals all the time. Remember these specimens have undergone intense pressure inside the earth over thousands or millions of years. Many times these imperfections give the stone more character, just like us!
Do you ship internationally?
Yes! Please note, if the shipment is outside of the USA that you (the customer) are responsible for all taxes, duties, exchange rates and customs fees imposed by your country of residence. Unearthed is not responsible for any packages held up by international customs agencies, postal carriers, etc. and it is your responsibility to be aware of your country of residences' laws regarding USA imports. Additional information can be found here.
How do I take care of my crystals, fossils and jewelry?
Check out our Guide to Cleaning and Caring page for more information on how to care for and clean your crystals and fossils!
What Dictates the Prices of Stones?
Check out our Guide to Buying Crystals and Fossils page to learn more!
I want to rockhound but don't know where to start!
We all have to start somewhere! Check out our Beginner's Guide to Rockhounding page for ideas on how to get started :)
How do I participate in a LIVE sale? What are the rules?
All Live Sales are accessed through the app Instagram. You will need to have an Instagram account to watch and participate. At the time of the Live Sale, you will see our Story Icon (bubble on the top left of your screen) glow pink and say LIVE. Once it says LIVE, click to join. You can view more information about our Live Sales here. Hope you can join us!